Patient Care Coordinator Receptionist

We’re a thriving, physical therapist owned clinic that offers a small, non-corporate environment with a world class team and culture.

The most important people in our practice are our front staff because they set the tone for a patient’s entire experience at Iron PT.

Most Important Traits

  1. Big Heart 🖤

    This work requires genuine care for our team and patients as they overcome an injury which can be challenging, both mentally and physically. Simply put, delight and wow them!

  2. Unwavering Professionalism

    Iron is like a five-star boutique hotel! Our patients expect white glove service, and we deliver every time. From our expertise to how we dress, speak and clean, our patients know they are our honored guests.

  3. Embrace Tech

    We use a large number of systems and technical resources to support our work. Pen, paper & post-its are rare. The pace of change is rapid, and we love to adapt and try the latest releases.

    ****Evening Hours Required****

Send resume to >> mary@ironpt.com

Here are some more details about the opportunity:

Skills

  • Outstanding phone skills! Communication must be naturally friendly, energetic, confident and professional.

  • Professional presence, including a smile

  • Meticulous in following specific processes and systems as Iron’s are what give our patients a consistently exceptional experience every time

  • High energy to keep up with a thriving office

  • Strong computer skills, experience with patient/client database a plus.

  • Able to handle questions and objections.

  • High level of organization with the ability to keep digital files and desk in order

  • Commitment to patient confidentiality and HIPAA compliance

  • Previous medical office or sales experience a plus.

  • We expect everyone on our team to be care about wellness and endorse the power of movement and physical activity.

Responsibilities

  • Handle phone and in-person communication with new and returning patients

  • Verify patient's medical benefits and authorization requirements with insurance companies

  • Schedule patient appointments

  • Manage and update database with all patient information

  • Manage opening and closing procedures

  • Participate in marketing efforts including social media and special events

  • Support the DPTs on the floor if a PT Aide is unexpectedly absent

  • Generate ideas to improve our services or processes

Extensive training is provided!

Send resume to >> mary@ironpt.com

What Employees Said When Asked to Describe Iron….

  •  Iron PT is a healing place; whether that be mind and/or body. It's a place where you come "broken" and leave completely repaired; transformed beyond recognition. Iron PT in the simplest description, is what its name represents.

  • I’ve been blessed with the opportunity to work with amazing people and further solidify my love for this field. Iron is a special place and has set the standard high for what I expect when I finally enter the work force as a physical therapist. The level of care with the format Iron follows allows for a more genuine relationship with a patient which corresponds with better outcomes.

  • A different experience where you, the patient, are the focus rather than just the numbers. We truly care about returning you to what matters for yourself

  • A great positive environment where you can come to get better, work hard and make great relationships in the process, including with staff and other patients

  • A safe, positive environment filled with a whole team that will not only support you with your physical goals, but help you overcome those mental/emotional barriers as well.

  • One of a kind. A place that empowers you to get better

  • Iron truly cares about getting you better and will push you to do things that you didn’t know you were capable of doing. Iron makes the atmosphere so friendly, warm, and welcoming

  • Uniquely personalized physical therapy; one on one treatment from highly educated, physically fit, continually learning, and encouraging physical therapists who want you to "get better, be better" and push you to improve all aspects of yourself. And a front staff/back end staff that does a heck of a lot more to support you than any other medical office!